Skip to main content

Troubleshooting Failed Journal Entry Postings

Bookkeep posts automated journal entries to your accounting platform daily when you have journal entries turned ON. In this article, we will discuss common errors that may cause a posting to have a status of Failed. When you see an entry as Failed, this means that this entry has not been posted to your accounting platform due to an error. You can learn why it Failed by hovering over the icon in the row:

Screenshot showing how to hover over the icon to see why an entry failed

There can be many reasons why an entry may fail, which is why we recommend hovering over the icon to learn why. Common reasons for failure and troubleshooting tips are below:

Common Issues and Fixes​

Authorization Error​

Issue​

If you see an authorization error, this likely indicates that we have lost access to post to your accounting platform. This may be due to the accounting platform credentials changing and we are unauthorized to post.

Screenshot showing an authorization error example

Fix​

Please reconnect your accounting platform and rerun the entry.

Check Mapping Indicator​

Issue​

It is likely that a mapping line in the journal entry has not been mapped.

Screenshot showing a check mapping error 

Fix​

Verify each line of the journal entry is mapped and if any are not mapped, please do so. If you have Canadian sales taxes, see the next bullet point which could also cause this failure.

Canadian Sales Tax Mapping​

Issue​

Canadian sales tax lines are not all mapped (relevant only to Canadian QuickBooks Online). Screenshot showing Canadian sales tax mapping example.

Fix​

Open the mapping view for the journal entry that is failing and expand the sales tax category to ensure each line is mapped. If any are not mapped, please map these lines. See below for an example (each subcategory needs to be mapped):

Deleted Account​

Issue​

An account was deleted from your accounting platform preventing us from posting.

Fix​

Ensure each account mapped for this journal entry exists in your accounting platform. If an account was deleted, please change the mapping in Bookkeep to a live account from your accounting platform.

If you need any help with completing your journal entry posting, please feel free to contact us!